General Shipping Information
ALL USA ORDERS WILL SHIP VIA USPS PRIORITY MAIL UNLESS YOU SELECT EXPRESS SHIPPING. ALL US ORDERS WILL BE DELIVERED WITHIN 5-7 BUSINESS DAYS. ***USA EXPRESS ORDERS WILL BE DELIVERED WITHIN 1-3 BUSINESS DAYS.***
ALL INTERNATIONAL ORDERS WILL SHIP VIA USPS INTERNATIONAL EXPRESS SHIPPING. ALL INTERNATIONAL ORDERS WILL BE DELIVERED WITHIN 7-10 BUSINESS DAYS.
How Your Order Will Ship
Your shipping options will be presented at checkout. Please review the estimated transit times below when determining your shipping choice.
Estimates below are for transit only and will vary by destination and DO NOT include packaging time or the day the order is packed and shipped.
Domestic Shipping Options:
- USPS Priority Mail – Estimated 5-7 business days in transit
- USPS Priority Mail EXPRESS – Estimated 1-3 business days in transit
International Shipping Options:
- USPS International Priority EXPRESS– Varies by destination, 7-10 business days in transit
Shipping Confirmations
A confirmation for your order will be sent to you via email after your order is processed. Please ensure your billing and shipping address are correct and the items ordered are correct. If you have any changes, please call 888-847-8026 or immediately email support@theministerofwellness.com.
Due to ALL orders being shipped either priority or express, no tracking number is needed. However, you can always contact us at the above email address if you would prefer to receive your tracking number.
Orders to Alaska, Hawaii, Guam, and Puerto Rico
Available shipping options and costs will be presented upon checkout.
International Shipping Policies
ALL International orders will be shipped via the United States Postal Service International Priority EXPRESS.
The transit time is an estimated 6-10 business days pending customs clearance.
If you haven’t received your package within 28 days, please contact your local carrier or contact our Customer Service department using our contact form or 888-847-8026 to track your order.
Actual shipping charges are calculated based on:
- Weight
- Package Dimensions
- Destination/Postal Code
- Value
Theministerofwellness.com is not responsible or liable for loss or damages on international shipments via USPS. The package is insured for the value through USPS. Please contact customer service at 888-847-8026 before initiating any claims with the postal service.
If the package is held in customs, it is the customer’s responsibility to retrieve it. The customer is responsible for all duties and taxes.
If the package is returned to us by customs, the original shipping costs will be deducted from any credit due.
Canadian Customs Restrictions
Due to recent changes to Canadian Customs regulations, Customs does not allow supplies of supplements over 90 days (per individual) to be imported. Please check the duration of the supply you are ordering. If the supply is over 90 days (which is more than one of our supplements), please reduce the quantity to meet the allowable amount.
Note: If you are ordering supplies for your family, you may order a 90-day supply per family member. Please indicate in the comment section of your order the names of each member of your family and the supplements they are receiving. We will include specific information in your order to allow customs to accept this order. It is up to the discretion of the customs agent as to whether they will allow the country’s supply. We are researching these new regulations and will post more information as we receive it.
Canadian Customs Regulations Information
Over the Counter Drugs (OTC) — Individuals are permitted to import a single course of treatment or a 90-day supply based on the directions for use, whichever is less, of an Over Counter Drug. The drug must be for the individual’s own personal use or for the use of a person for whom they are responsible and with whom they are traveling. The drug must be shipped/carried in one of the following:
- Hospital or pharmacy dispensed packaging;
- Original retail packaging; or
- Has the original label affixed to it clearly indicates what the health product is and what it contains?
Natural Health Products (NHP) —Individuals are permitted to import a single course of treatment or a 90-day supply based on the directions for use, whichever is less, of an NHP. The NHP must be for the individual’s own personal use or for the use of a person for whom they are responsible and with whom they are traveling. The NHP must be shipped/carried in one of the following:
- Hospital or pharmacy dispensed packaging;
- Original retail packaging; or
- Has the original label affixed to it, which clearly indicates what the health product is and what it contains
Returns
If you have questions about your order, please contact Customer Service using our contact form or call 888-847-8026.
Contact us immediately if you receive the wrong item (do not open the product) or if a product arrives damaged. We will give you instructions for returning the items and will ship replacements to you.
New, unopened supplements, audio programs, and video products must be returned within 30 days of the purchase date to be eligible for refund or store credit. The refund or store credit amount will be based on the purchase price minus all shipping-related fees. The customer is responsible for the return shipping cost of the product.
Theministerofwellness.com does not accept returns on the following items:
- Open food and kitchen products
- Books
- Opened Audio and Video Products
- Health or Fitness Products, including the Osteoporosis Weight Vest
- DHA+EPA Purity and ANY opened supplement
- Downloadable digital products
- Skin Care Products
- Memberships are not refundable but can be canceled at any time.
To facilitate your return, please follow this procedure:
Please request a return authorization number from Customer Service through our contact form , or you may call 888-847-8026 for return authorization.
Fill out the Return Request Form you received via email from Theministerofwellness.com.
Once the Return Request Form is completed, please insert it in your package and send the package (through a trackable mail service) back to:
TheMinisterofwellness.com
Attention: Customer Service / Returns
331 North New Ballas Road
PO Box 411097
Saint Louis, MO 63141
All returns are carefully inspected before any refund or store credit is issued.
Any returned item that is rejected may be sent back to you at your request. The Customer is responsible for all return shipping costs.
We hold rejected returns for two weeks. If the customer does not request that the item(s) be returned within two weeks, the item(s) will be discarded.
Customer Service will notify you via e-mail when your return is processed. A refund to your original form of payment, a store credit, coupon for a future order, or exchange will be issued as applicable.